Returns Portal
The Returns Portal settings allow you to customise your customer's experience. All options are available on the Merchant app.
Brand Settings
| Setting |
Description |
| Logo |
Upload a logo to be displayed in the header of your Returns Portal. Used on log in page and as a favicon. |
| Font |
Set the font that represents your brand when customers visit the Returns Portal. |
| Cover image |
Upload a main image that represents your brand when customers first visit the Returns Portal. |
| Button color |
Select the primary button color used throughout the Returns Portal. |
These features are available for specific ecommerce platforms (Shopify, Magento):
| Setting |
Description |
Example |
| Magic Link |
Offers customers option to create return only with email address. They will receive an email with a link that will show all products from all orders eligible to be returned according to return policy. |
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| Postal code login |
If enabled allows customers to create a return with postal code (instead of an order number). |
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| Multi-order flow |
Returns Portal will show products from all orders eligible to be returned according to return policy. |
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Control which product details are shown to customers during the return process:
| Setting |
Description |
| Show product prices |
Display product prices during the return process. |
| Show product categories |
Display product categories to help customers identify items. |
General Features
| Setting |
Description |
| Group identical items |
Customers will be able to pay and create more than one label for one request in case they need to send back items in more than one package. |
| Order number instructions |
Shows customers instructions on how to identify and where to find the order number. Allows copy customisation. |
| Additional information message |
Display custom information to customers during the return process. |
Testing & Demo
| Setting |
Description |
Example |
| Demo mode |
Allows you to try your Returns Portal experience. This option uses sample products and mock data. Activate by adding ?demo to the URL. |
Any email can be used. The order number is automatically set to DEMO_1234. Example: https://app-demo.returnista.com/?demo&email=demo@returnista.com |
| Pre-fill email/order |
Add the query parameters email and orderNumber to the Returns Portal URL to pre-fill the login form for a specific customer and order. |
https://app-demo.returnista.com/?email=demo@returnista.com&orderNumber=DEMO_1234 |